Customer Service Speaker

Justin cohen

justin cohen

Location : JHB

Justin Cohen, As a leading authority on human potential, with a postgraduate degree in Psychology, Justin Cohen speaks and trains in the fields of motivation, sales, service and leadership. He is the author of  four books and seven audio-books. He has also hosted a TV show in which he interviewed some of the world’s leading experts on success. In addition to all of the above, Justin also facilitates strategy sessions and events for small groups.

Over the past twelve years Justin has presented in fourteen countries, and in virtually every industry, to an average of eight thousand people annually. Justin is a Certified Speaking Professional. The CSP is conferred by the Global Speakers Federation. Less than 10% of GSF speakers have been awarded the CSP.

INTRODUCING JUSTIN AT EVENTS

Justin Cohen is the author of four books and seven audiobooks. He hosted a television talk show in which he interviewed some of the world’s top experts on success. As a leading authority on human potential, with a postgraduate degree in Psychology, Justin speaks and trains internationally. Justin is a Certified Speaker Professional and Southern African Speaker Hall of Fame inductee.

 

KEYNOTE PRESENTATIONS

1) WHAT’S YOUR STORY?

Taking the audience on an inspirational journey, Justin Cohen shows how stories have driven the explosive speed of human progress and how we can use them to drive our own. If you want to grow an organisational culture, boost innovation, share knowledge, sell a product or lead a team you need to use the oldest and most powerful tool of progress, you need to tell and share stories. Finally there are the stories we tell ourselves, these are the source of our success or failure.

2) THE PSYCHOLOGY OF SUCCESS
What are the psychological drivers of success? A Harvard study found only one key factor present in the star performers in sport, business, art and science – motivation. The problem is, for most people motivation is like a hot bath – it goes cold quicklyThe Psychology of Success, won’t motivate your people, rather it will provide the psychological tools for self-motivation to raise their performance and wellbeing.

3) UBUNTU: THE POWER OF CONNECTION

At the heart of success in sales, service or leadership is knowing how to get along with people. There is no such thing as success without successful relationships. Studies report that as much as 80% of achievement in business depends on our social skills. In a high-tech world, relationships count more than ever. People do business with who they know, like and trust. Whether you want to connect with your clients or team members this presentation will show you how.

With a combination of cutting edge research, humor, entertaining stories and practical take-home tools, Justin will help your people unleash their potential.

“I have seen a lot of speakers and sat through a lot of breakout sessions. Justin Cohen is the most informative, entertaining and inspiring that I’ve seen. He is the key reason that this year’s annual convention was rated the best in our chapter’s history.” – Dave Goranson, President, American Society for Training and Development, HOI

“Justin delivered a powerful message that will have a long lasting effect on our people. We are experiencing early returns on our investment with a clear increase in sales numbers.” – Raymond O’Neil, MD, HSBC MIDDLE EAST

“Justin knocked it out of the park! The audience was enthralled, engaged, laughing, and on the verge of tears at times which in my book makes a great presentation and a great speaker. There were a lot of a take-aways for the entire organization.” – Ellen George, Dean, Corporate Education, Illinois Central College

3 SALES KEYNOTE PROGRAMS

1) THE PSYCHOLOGY OF SALES SUPERSTARS
What are the psychological drivers of success in sales? A Harvard study found only one key factor –motivation. The problem is, for most people motivation is like a hot bath – it goes cold quickly The Psychology of Sales Superstars, won’t motivate your people, rather it will provide the psychological tools for self-motivation.

2) WHAT’S YOUR STORY?

Taking the audience on an inspirational journey from the birth of humankind to the present, Justin Cohen shows how the explosive speed of progress is fuelled by our unique ability to tell stories. If you want to grow an organisational culture, share knowledge, sell a product or lead a team you need to use the oldest and most powerful form of influence, you need to tell a story. Before people buy our products and services they have to buy our story. Even when we’re not speaking, our brand, offices, clothes and interpersonal style are telling a story. Finally there are the stories we tell ourselves, these are the source of our success or failure.

3) THE POWER OF CONNECTION

Many studies report that as much as 90% of career or business success depends on our social skills. In a high-tech world, relationships count more than ever. You’ve heard: it’s not what you know it’s who you know. The way it really works is: it’s not who you know, it’s how you treat who you know. People do business with who they know, like and trust. This presentation will help sales people create that liking and build long-lasting, profitable relationships.

With a combination of cutting edge research, humor, entertaining stories and practical take-home tools, Justin will help your people boost their sales.

“After Justin came to speak to the optometrists, turnover has doubled.” –  Tanya Peche, Sales Manager, EDCON

“Justin electrifies his audience … he was the best speaker.” – Eric Peacock, Director, Academy of Chief Executives, UK

“Your phenomenal presentation exceeded our greatest expectations and clearly those of the delegates. Yours were the highest ratings.” – Danél Bosman, Event Manager, Siyanqoba Seminars

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